FAQ’s

The park is open between April and October on selected dates. For opening dates click here.
The park is open from 10am to 5pm.

Children under 12 years old must be accompanied by an adult. Any under 12s without adult supervision will be refused entry.

We presently hire wheelchairs from our reception for just £5 per chair. Please note they are not able to be pre-booked and they are available on a first-come-first-served basis.

We have lockers to hire for guests. They are located near the main entrance, payable by card or contactless only. Please note that lockers are subject to availability.

Dogs (except guide and assistance dogs) are not allowed on park. Please note that under no circumstances should dogs be left in vehicles on our car park.

We currently offer complimentary parking including a dedicated coach parking area. There are also designated disabled bays located towards the main office. There is directional signage upon entry.

Yes, once in the park you will be given a wristband to grant you entry. In the event you leave the park, you can re-enter by showing your wristband to the park’s admissions and security staff at the front gate.

It is very important to stay hydrated, especially in the hot summer months. As well as the soft drinks sold at our outlets, we also provide free drinking water taps, located at the toilet blocks around the park.

Yes we accept cash at our admission booths and all our outlets. We also accept most major debit and credit cards, and contactless including Apple and Google Pay. Please note we do not currently accept American Express.

No we do not currently have a cash machine on site. However, out outlets are able to provide a cashback service.

We hope that everyone has a brilliant time during their visit but if something falls short of your expectations, please talk to a team member on the day of your visit. They will help to address any issues you are having and, if they are unable to help you personally will refer you to the Duty Manager.
If you feel your complaint has not been resolved on the day of your visit please email reception@pleasurewoodhills.com

To help us fully investigate your feedback please attach your booking confirmation together with the date of your visit and a phone number so that a member of our team can contact you.

We have been rated “Good To Go” by Visit Britain for the implementation of all our measures to keep our guests safe from COVID-19/Coronavirus.

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Some height restrictions do apply for certain rides – full details are included on the ride information page of our website. If you are unsure whether the ride is suitable for you or a member of your party, look out for the height boards near each ride for details of any minimum or maximum restrictions.

Yes we do. We understand some guests require additional assistance and offer priority boarding. This is valid for guests with disabilities only. This will allow eligible guests to queue via the ride’s exit lane. Guests will be required to provide evidence of eligibility, this would include;

Evidence of receipt of Personal Independence Payment/Disability Living Allowance

Consultant letter/report/diagnosis

Disability travel ID with photograph

Please note there are two rides on the park on the park that do not allow priority boarding, they are Cannonball Express and Wavebreaker.

When Priority Boarding, can you can do so on each ride once every half an hour. People with a Priority Boarding pass can be accompanied by three guests.

For more information please visit our Accessibility page including our downloadable Priority Boarding information flyer.

We love to welcome vloggers. Cameras must be approved by park management and the park’s technical team to ensure that fastenings are suitable and safe. Loose items such as mobile phones should not be taken on to rides. Operators reserve the right to question and challenge the filming on rides should they feel permission and equipment checking has not been fulfilled. If you would like to record a video blog on the park, please contact us on 01502 586000 or email reception@pleasurewoodhills.com.

We operate a dynamic pricing system for dated entry tickets. This means that our dated entry is pre discounted, so our guests can enjoy a fun day out at great value. The prices vary according to a number of factors such as time of year, day of the week, weather etc. It operates in a similar way to plane, train and hotel services. Essentially the earlier purchase, the better chances of savings.

We offer a concession rate of £17.50 per guest. All tickets must be pre-booked online. We ask for one of the following documents to support the ticket price:

• A certified NHS Letter from your doctor or consultant clearly stating why you are eligible for the policy
• A DLA, DWP or PIP letter
• A blue badge along with an additional form of photographic identification

All guests have to pay to enter the park. We offer a non-rider ticket at £15 per guest, which entitles guests to visit the displays, ride the trains and chairlift plus enjoy any other on park entertainers that might be available on the day – all other rides are exempt. If you change your mind during the day and want to go on the rides, simply present your receipt at the admission booths and they can upgrade you to a full day entry. This rate may not be used in conjunction with any other offer or discount and may not be paid for with Tesco vouchers.

We love to support blue light and NHS workers and military personnel with discounted fun days out. The concession is just £17.50 for the card holder and per person for three guests. Concessions can be purchased online or at the gate. Please provide an ID/validation card upon entry to the admissions team.

We offer discounted group rates.

A meal deal option is also available for groups with 20+ guests.
Any group bookings must be made ahead of your visit. For full details and to make an enquiry or booking, click here

Tesco Clubcard vouchers are only valid against full-priced individual Gold and Silver (Gold over 1.4m, £23 and Silver between 0.9m and 1.39m, £21) admissions.

Guests using Tesco Clubcard voucher codes no longer need to pre-book their tickets online. Simply present your Clubcard voucher code that starts with PWH at the main gate on the day of your visit. Any remaining amount due can be paid via card or contactless.

Please be advised that Tesco Clubcard points are not valid against season passes, pre-booked, online or concessionary rates. They cannot be used in conjunction with any other offer. Please note that we cannot give change for any Tesco vouchers due to their new policy.

When you purchase a ticket online you will be emailed with your booking confirmation and on this you will have a unique six digit reference number and/or bar code. If you take a screenshot of this or make a note of your booking reference number our team will be able to retrieve your booking when you arrive.

If your voucher doesn’t have any specific terms and conditions, it means the voucher has our standard terms. This means that you can use the voucher or discount ticket, but you can’t use it in conjunction with any other offer, discount or Tesco Clubcard voucher. The voucher you have can only be used against full priced Gold and Silver admissions.
The management reserve the right to withdraw or alter any of the facilities at any time without prior notice. Guests are informed that rides, shows and attractions may be closed temporarily, withdrawn or otherwise unavailable at any time due to technical or operational reasons, capacity or inclement weather.
The management are not obliged to refund monies or exchange tickets. Some rides have height restrictions.
Tesco Clubcard vouchers are only redeemable against Gold and Silver admissions.

If your voucher has an online voucher code it can be used when booking tickets online – you will need to enter the code when prompted on the screen. Voucher codes cannot be used with our online discounted tickets and can only be used for standard Gold and Silver tickets which cost £23 or £21. To buy tickets using a voucher code Click Here.
Please be aware that some of our vouchers can only be used for on-the-day entry at the admission booths.

When redeeming online bookings please note that all wristbands will be issued in one transaction only.

Some of our rides include flash photography. These are Rootin Tootin’ Target Trail, Wipeout, Water Fun Factory and Marble Madness.

In the event first aid is required, our team will provide initial on scene treatment, and if required, recommend any follow up. Our team are unable to issue any pain relief (including paracetamol and ibuprofen), antihistamine or any other medication.

We strongly advise, and our safety signs reiterate, that pregnant women or women who believe they may be pregnant, should not use rides. We recommend they attend as a non-rider.

All our rides have safety notifications and iterate strongly that if you have a pre-existing injury or medical issue, to refrain from using rides. If you have a serious medical issue such as but not limited to heart problems, you must not use any of the rides. Please be aware that using any of the attractions you do so at your own choice and you own risk.

Yes we have a wide assortment of flavours across Pleasurewood Hills to enjoy. There are burger specials at Smokey Joes, chicken dishes at Roosters, authentic Italian thin crust pizzas at Tonys, hot dogs at The Galley and mouth-watering Mexican street food at Amigos.

For a sweet taste, Parrot Ices has a wide range of Cornish ice cream flavours plus donuts, sweet waffles at The Galley and churros from Amigos.

Yes, we are proud to offer a range of plant based foods. Our chips are fried separately and are vegan friendly. We offer a vegan option for pizzas (sweetcorn and pepper/Margherita) with a vegan cheese. There is a vegan friendly vegetable mince topping at Amigos for loaded friends or burrito. The park also offers a falafel burger available at The Galley and Smokey Joes. Roosters also offers a Quorn Buttermilk burger that is also suitable for vegans.

For a sweet palate, Parrot Ices offers a Mixed Berry sorbet from Kellys. This is lactose free and is suitable for vegans.

We offer a gluten free pizza base at Tonys (token fee required). Our chips are also gluten free and are fried separately.

Please note our food offerings are prepared offsite and provided by external sources. While we do our utmost to ensure allergen free, we cannot guarantee cross contamination in the production and supply processes. If you have any queries, please ask a member of the team or call the park on 01502 586000.

all our outlets have allergen matrixes, to give our guests the best information we have available on ingredients. If you have any queries, we will always be on hand and help with any food related queries.

Please note our food offerings are prepared offsite and provided by external sources. While we do our utmost to ensure allergen free, we cannot guarantee cross contamination in the production and supply processes. If you have any queries, please ask a member of the team or call the park on 01502 586000.

Please note, for guests with serious nut allergies, we highly recommend not attending the Birds of Paradise displays as the birds do eat nuts, including peanuts.

Yes we provide a range of refreshing alcoholic beverages at Tonys, our Italian-style pizzeria. We sell a range of beers, wines and cider. We do not currently offer spirits or cocktails. Alcoholic drinks are served in degradable plastics for safety purposes. For the purchase of alcohol, photographic ID may be required. If no ID is provided when requested, there will be no sale.