FAQ’s
Our Park and Facilities
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When does the park open?
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The park is open between April and October on selected dates. For opening dates click here.
The park is open from 10am. Closing times may vary.
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What is the minimum park entry age?
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Children under 12 years old must be accompanied by an adult. Any under 12s without adult supervision will be refused entry.
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Can I hire a wheel chair?
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We presently hire wheelchairs from our reception for just £5 per chair. Please note they are not able to be pre-booked and they are available on a first-come-first-served basis.
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Do you have lockers on the park?
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We have lockers to hire for guests. They are located near the main entrance, payable by card or contactless only. Please note that lockers are subject to availability.
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Can we bring dogs into the park?
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Dogs (except guide and assistance dogs) are not allowed on park. Please note that under no circumstances should dogs be left in vehicles on our car park.
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How much is it to park at Pleasurewood Hills?
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We currently offer complimentary parking including a dedicated coach parking area. There are also designated disabled bays located towards the main office. There is directional signage upon entry.
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Am I able to leave the park and come back later?
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Yes, once in the park and upon leaving, you will be given a handstamp to grant you return entry for the remainder of the day.
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Do you have water refill taps on the park?
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It is very important to stay hydrated, especially in the hot summer months. As well as the soft drinks sold at our outlets, we also provide free drinking water taps, located at the toilet blocks around the park.
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Do you accept cash?
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Yes we accept cash at our admission booths and all our outlets. We also accept most major debit and credit cards, and contactless including Apple and Google Pay. Please note we do not currently accept American Express.
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Do you have a cash machine on site?
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No we do not currently have a cash machine on site. However, out outlets are able to provide a cashback service.
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How do I make a complaint or offer some feedback about our visit?
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We hope that everyone has a brilliant time during their visit but if something falls short of your expectations, please talk to a team member on the day of your visit. They will help to address any issues you are having and, if they are unable to help you personally will refer you to the Duty Manager.
If you feel your complaint has not been resolved on the day of your visit please email reception@pleasurewoodhills.com
To help us fully investigate your feedback please attach your booking confirmation together with the date of your visit and a phone number so that a member of our team can contact you.
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Rides & Attractions
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Are there any minimum or maximum height restrictions?
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Some height restrictions do apply for certain rides – full details are included on the ride information page of our website. If you are unsure whether the ride is suitable for you or a member of your party, look out for the height boards near each ride for details of any minimum or maximum restrictions.
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Do you offer priority boarding?
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Yes we do. We understand some guests require additional assistance and offer priority boarding. This is valid for guests with disabilities only. This will allow eligible guests to queue via the ride’s exit lane. Guests will be required to provide evidence of eligibility, this would include;
Evidence of receipt of Personal Independence Payment/Disability Living Allowance
Consultant letter/report/diagnosis
Disability travel ID with photograph
Please note there are two rides on the park on the park that do not allow priority boarding, they are Cannonball Express and Wavebreaker.
When Priority Boarding, can you can do so on each ride once every half an hour. People with a Priority Boarding pass can be accompanied by three guests.
For more information please visit our Accessibility page including our downloadable Priority Boarding information flyer.
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Do you allow filming on rides?
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We love to welcome vloggers. Cameras must be approved by park management and the park’s technical team to ensure that fastenings are suitable and safe. Loose items such as mobile phones should not be taken on to rides. Operators reserve the right to question and challenge the filming on rides should they feel permission and equipment checking has not been fulfilled. If you would like to record a video blog on the park, please contact us on 01502 586000 or email reception@pleasurewoodhills.com.
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Tickets & Bookings
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Dated Entry - why are your prices different on different days?
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We operate a dynamic pricing system for dated entry tickets. This means that our dated entry is pre discounted, so our guests can enjoy a fun day out at great value. The prices vary according to a number of factors such as time of year, day of the week, weather etc. It operates in a similar way to plane, train and hotel services. Essentially the earlier purchase, the better chances of savings.
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I’m disabled - what proof do I need to get the concession ticket price?
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We offer a concession rate of £18.50 per guest. All tickets must be pre-booked online. We ask for one of the following documents to support the ticket price:
- A certified NHS Letter from your doctor or consultant clearly stating why you are eligible for the policy
- A DLA, DWP or PIP letter
- A blue badge along with an additional form of photographic identification
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If I do not want to go on any of the rides, do I still need to pay to come in?
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All guests have to pay to enter the park. The non-rider option has been discontinued.
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Do you offer blue light/military/NHS discount?
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We love to support blue light and NHS workers and military personnel with discounted fun days out. The concession is just £18.50 for the card holder and per person for three guests. Concessions can be purchased online or at the gate. Please provide an ID/validation card upon entry to the admissions team.
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How do I get ‘Group Rates’?
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We offer discounted group rates.
20-49 People £19 per person 51-99 People £18 per person 100+ £17 per person A meal deal option is also available for groups with 20+ guests.
Any group bookings must be made ahead of your visit. For full details and to make an enquiry or booking, click here
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Can we use Tesco Vouchers on the park?
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Tesco Clubcard vouchers are only valid against full-priced day entry admission (£24 per person).
Guests using Tesco Clubcard voucher codes no longer need to pre-book their tickets online. Simply present your Clubcard voucher code that starts with PWH at the main gate on the day of your visit. Any remaining amount due can be paid via card or contactless.
Please be advised that Tesco Clubcard points are not valid against season passes, pre-booked, online, any other promotions and offers or concessionary rates. They cannot be used in conjunction with any other offer. Please note that we cannot give change for any Tesco vouchers.
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I can’t print my internet ticket, can I still buy online?
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When you purchase a ticket online you will be emailed with your booking confirmation and on this you will have a unique six digit reference number and/or bar code. If you take a screenshot of this or make a note of your booking reference number our team will be able to retrieve your booking when you arrive.
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My voucher just says “Terms and Conditions Apply”, what does this mean?
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If your voucher doesn’t have any specific terms and conditions, it means the voucher has our standard terms. This means that you can use the voucher or discount ticket, but you can’t use it in conjunction with any other offer, discount or Tesco Clubcard voucher. The voucher you have can only be used against full priced day entry tickets.
The management reserve the right to withdraw or alter any of the facilities at any time without prior notice. Guests are informed that rides, shows and attractions may be closed temporarily, withdrawn or otherwise unavailable at any time due to technical or operational reasons, capacity or inclement weather.
The management are not obliged to refund monies or exchange tickets. Some rides have height restrictions.
Tesco Clubcard vouchers are only redeemable against full price standard day admission.
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I have a voucher, can I use this online?
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If your voucher has an online voucher code it can only be used online and not on the gate. You will need to enter the code when prompted on the screen. Voucher codes cannot be used with our online discounted tickets and can only be used for standard full price day entry at £24 per person. Please note all our promotions except Tesco Clubcard, are online only.
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Health Related Questions
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Do your rides have flash photography?
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Some of our rides include flash photography. These are Rootin Tootin’ Target Trail, Wipeout, Water Fun Factory, Egg-Spress and Marble Madness.
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Is your first aid team able to offer me pain relief?
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In the event first aid is required, our team will provide initial on scene treatment, and if required, recommend any follow up. Our team are unable to issue any pain relief (including paracetamol and ibuprofen), antihistamine or any other medication.
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Can you go on rides if you are pregnant?
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We strongly advise, and our safety signs reiterate, that pregnant women or women who believe they may be pregnant, should not use rides.
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Can you go on rides with a pre-existing injury or medical condition?
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All our rides have safety notifications and iterate strongly that if you have a pre-existing injury or medical issue, to refrain from using rides. If you have a serious medical issue such as but not limited to heart problems, you must not use any of the rides. Please be aware that using any of the attractions you do so at your own choice and you own risk.
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Eating at Pleasurewood Hills
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Do you have places to eat at Pleasurewood Hills?
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Yes we have a wide assortment of flavours across Pleasurewood Hills to enjoy. There are burger specials at Smokey Joes, chicken dishes at Roosters, authentic Italian thin crust pizzas at Tonys, hot dogs at The Galley and mouth-watering Mexican street food at Amigos.
For a sweet taste, Parrot Ices has a wide range of Cornish ice cream flavours plus donuts, sweet waffles at The Galley and churros from Amigos.
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Are any of your dishes at the park suitable for vegetarians and vegans?
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Yes, we are proud to offer a range of plant based foods. Our chips are fried separately and are vegan friendly. We offer a vegan option for pizzas (sweetcorn and pepper/Margherita) with a vegan cheese. There is a vegan friendly vegetable mince topping at Amigos for loaded friends or burrito. The park also offers a falafel burger available at The Galley and Smokey Joes. Roosters also offers a Quorn Buttermilk burger that is also suitable for vegans.
For a sweet palate, Parrot Ices offers a Mixed Berry sorbet from Kellys. This is lactose free and is suitable for vegans.
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Do you have any offerings that are gluten free?
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We offer a gluten free pizza base at Tonys (token fee required). Our chips are also gluten free and are fried separately.
Please note our food offerings are prepared offsite and provided by external sources. While we do our utmost to ensure allergen free, we cannot guarantee cross contamination in the production and supply processes. If you have any queries, please ask a member of the team or call the park on 01502 586000.
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What do you do if you have allergies?
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all our outlets have allergen matrixes, to give our guests the best information we have available on ingredients. If you have any queries, we will always be on hand and help with any food related queries.
Please note our food offerings are prepared offsite and provided by external sources. While we do our utmost to ensure allergen free, we cannot guarantee cross contamination in the production and supply processes. If you have any queries, please ask a member of the team or call the park on 01502 586000.
Please note, for guests with serious nut allergies, we highly recommend not attending the Birds of Paradise displays as the birds do eat nuts, including peanuts.
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Do you sell alcohol at Pleasurewood Hills?
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Yes we provide a range of refreshing alcoholic beverages at Tonys, our Italian-style pizzeria. We sell a range of beers, wines and cider. We do not currently offer spirits or cocktails. Alcoholic drinks are served in degradable plastics for safety purposes. For the purchase of alcohol, photographic ID may be required. If no ID is provided when requested, there will be no sale.
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We are happy to help!
If you can’t find the info you are looking for or need some help making a booking please get in touch.
01502 586000
reception@pleasurewoodhills.com