FAQ

Rides and attaractions are subject to height restrictions as stipulated by the ride manufacturers – full details are included on the ride information page of our website. If you are unsure whether the ride is suitable for you or a member of your party, look out for the height boards near each ride entrance for details of any minimum or maximum restrictions. Please note a ride operative reserves the right to query and challenge height to ensure the safety of our guests.

Yes we do. We understand some guests require additional assistance and offer priority boarding. This is valid for guests with disabilities only. This will allow eligible guests to queue via the ride’s exit lane. Guests will be required to provide evidence of eligibility, this would include;

Evidence of receipt of Personal Independence Payment/Disability Living Allowance

Consultant letter/report/diagnosis

Disability travel ID with photograph

Please note there are two rides on the park on the park that do not allow priority boarding, they are Cannonball Express and Wavebreaker.

When Priority Boarding, can you can do so on each ride once every half an hour. People with a Priority Boarding pass can be accompanied by three guests.

For more information please visit our Accessibility page including our downloadable Priority Boarding information flyer.

We love to welcome vloggers. Cameras must be approved by park management and the park’s technical team to ensure that fastenings are suitable and safe. Loose items such as mobile phones should not be taken on to rides. Operators reserve the right to question and challenge the filming on rides should they feel permission and equipment checking has not been fulfilled. If you would like to record a video blog on the park, please contact us on 01502 586000 or email reception@pleasurewoodhills.com.

Eating or drinking is not permitted on any of our rides or attractions. 

You are advised not to take any loose items onto a ride, such as bags, mobile devices, sunglasses, caps, scarves etc. Please note the park or Pleasurewood Hills does not accept any liability for any loss or damage to any personal property. Any property brought on to park property, is done so entirely at the guests discretion.

The best way to purchase tickets is via our website at pleasurewoodhills.com. You can pay on the day on the admissions gate, please note that full rate day entry applies. Please note, we do not book tickets over the phone.

You can pay on the day via our admissions kiosks (cash and card payments are accepted). However, we do recommend for the best prices, to pre-book online. Please note we do not book tickets over the phone.

We operate a dynamic pricing system for dated entry tickets. This means that our dated entry is pre discounted, so our guests can enjoy a fun day out at great value. The prices vary according to a number of factors such as time of year, day of the week, weather etc. It operates in a similar way to plane, train and hotel services. Essentially the earlier purchase, the better chances of savings.

Please note that the entry ticket pricing and prediscounted rates are for advance purchases. The ticket prices will by default, increase to gate rate on the date date of visit. 

We charge entry based on height, not by age. Guests under 90cm in height are complimentary but will need an under 90cm ticket available online. Guests over 90cm will require an entry ticket or valid season pass.

Please note our staff are within their rights to check heights on admissions and on rides. If an attendee with an under 90cm ticket is found to be over the threshold, they would be required to purchase a ticket online or on the gate before entering. Management reserve the right of admission.

We offer a disability concession rate of £18.50 per guest. All tickets must be pre-booked online. For evidence to qualify for priority boarding we require to see either;

• Official printed documentation of receipt of disability benefit or diagnosis from Department of Work and Pensions or NHS accompanied with a photo ID for the concession claimant. Please note we no dot accept screenshots of documents nor bank statements via any means.
• A Nimbus Access Card or equivalent

For disabled guests we offer a Ride Access pass. For more infomration on our park accessibility, please visit our accessibility page.

For a carer concession we only accept official printed documentation from DWP of receipt of carers allowance accompanied by a photo ID or a professional carers photo ID card.  We do not accept screenshots or bank statements. Carers are a paid concession.

All guests have to pay to enter the park. Even if you plan not to ride any attractions you are still able to enjoy all our on park entertainment and educational displays.

Yes we do offer a rainy day guarantee, terms and conditions apply.

• Rainy Day Guarantee only applies to tickets bought online in advance alongside the Rainy Day Guarantee.
• Price is per person and per ticket.
• 5mm rainfall applies to rainfall onsite captured in our operational hours and will be monitored by the Pleasurewood Hills team.
• Pleasurewood Hills decision is final.
• 5mm of rainfall must occur between Park opening hours.
• The Rainy Day Guarantee return visit must be used within 30 days of the original visit date.
• Return visits must be booked in advance.
• Not valid for the free return offer, schools, groups, Tesco Clubcard and any other 3rd party partners.
• Pleasurewood Hills may change the offer at any point.

Tickets are non-refundable.

We are proud to offer Blue Light Card holders, Emergency Services and Military Personnel with fantastic discounts for park day entry for you and up to 3 additional people. These must be booked online using our "Dated Tickets" option.

Please remember to bring your valid ID with you to ensure that there is no delays upon arrivinng at the park. 

Tesco Clubcard vouchers are only valid against full-priced day entry admission (£27 per person).

Guests using Tesco Clubcard voucher codes no longer need to pre-book their tickets online. Simply present your Clubcard voucher code that starts with PWH at the main gate on the day of your visit. Any remaining amount due can be paid via cash (on designated tills), card or contactless.

Please be advised that Tesco Clubcard points are not valid against season passes, pre-booked, online, any other promotions and offers or concessions. They cannot be used in conjunction with any other offer. Please note that we cannot give change for any Tesco vouchers.

We offer discounted per person rates for groups of 20 attendees or more visiting at one time. MEal options are also available. For full details and to make an enquiry or booking, visit our group page click here.

Please note groups are a prebooked and prepaid option only.

There is no pre-requisite to print tickets. The most common way of showing your entry ticket is by digital, either with the app or as a download. Please refrain from using screenshots as downsampling can make it difficult to scan and this can inscrease wait times.

If your voucher has an online voucher code it can only be used online and not on the gate. Please use the shop option “I Have a Discount Voucher”. When the shop loads you will need to enter the code when prompted on the screen. Voucher codes cannot be used with our online discounted tickets and can only be used for standard full price day entry at £27 per person. Please note all our promotions except Tesco Clubcard, are online only.

Some of our rides include flash photography and may not be suitable from those who suffer from photo-sensitive epilespy. These are Rootin Tootin’ Target Trail, Wipeout, Water Fun Factory, Marble Madness and Wavebreaker.

In the event first aid is required, our team will provide initial on scene treatment, and if required, recommend any follow up. Our team are unable to issue any pain relief (including paracetamol and ibuprofen), antihistamine or any other medication.

We strongly advise, and our safety signs reiterate, that pregnant women or women who believe they may be pregnant, should not use rides.

All our rides have safety notifications and iterate strongly that if you have a pre-existing injury or medical issue, to refrain from using rides. If you have a serious medical issue such as but not limited to heart problems, you must not use any of the rides. Please be aware that using any of the attractions you do so at your own choice and you own risk.