Join The Team

We have exciting new positions available to join the much loved and revered animal team at Pleasurewood Hills. Be part of the team behind the family favourites Birds of Paradise, Sea Lion Splash and Creepy Cave activities, that raise awareness of our amazing flippered and feathery friends, our conservation partnerships and to share knowledge with our guests. We are looking for;

Display Presenters

We are recruiting for part-time presenters for our animal displays. Applicants must be upbeat and enthusiastic and engaging with guests. A background in animal or biological science is desirable but not essential. Willingness to learn and confidence around birds is essential.

Research Students

Are you studying an animal or biological science related course? Want to learn more from experts in the field? Pleasurewood Hills encourages and supports research which benefits animal management, conservation and contributes to the knowledge we hold about animals. If you are looking to undertake some research to support your college or university course, or first-hand experience for a dissertation or coursework, do get in touch.

Internships and Volunteering

Are you interested in getting some practical experience in animal care to compliment your animal studies? We are able to offer opportunities for both regular volunteering and block internships to help you gain more hands on experience in this field. The valuable knowledge and skills earned will benefit anyone wishing to progress into animal care work as a career.

To apply for any of the above animal positions please complete the form at https://form.jotform.com/250123082498051.

Applications close 31st January 2025.

Applicants must be aged 16 years or over from the date of appointment. Successful applicants will be contacted by either phone or by email and invited for interview with the animal team at Pleasurewood Hills. 

Join the Team at Pleasurewood Hills – Seasonal Customer Support Assistant (Part Time)

Pleasurewood Hills is East Anglia’s premier theme park, delighting guests with thrilling rides, live shows, and family fun since 1983. Nestled just outside Lowestoft, we offer a vibrant mix of attractions for all ages—from adrenaline-pumping roller coasters to gentle rides for younger visitors, plus fan-favourite mascots like Woody Bear and a full calendar of seasonal events. With over 40 rides and attractions, it’s the perfect destination for an unforgettable day out—and it’s also a fantastic place to work!

As we gear up for another exciting summer season, we’re on the lookout for friendly, enthusiastic, and professional individuals to join our Guest Services team as Customer Support Assistant. This is a seasonal, part-time opportunity, ideal for someone who enjoys engaging with people, thrives in a fast-paced environment, and is ready to make every visitor feel welcome and valued.

What you’ll be doing:

• Providing a warm, friendly welcome to guests and answering their questions with a smile
• Handling customer enquiries in person, over the phone, and via email or social media channels
• Processing transactions quickly and accurately using both cash and card payments
• Assisting with complaint handling and helping to resolve issues professionally and efficiently
• Supporting the wider Guest Services and Admin teams with general administrative tasks
• Helping to keep our communications consistent, clear and cheerful
• Ensuring every guest leaves with a positive impression of their visit

No two days are the same at Pleasurewood Hills—you’ll be working at the heart of the park where great communication, problem-solving, and a can-do attitude are key.

If you’re passionate about people, love making a difference, and want to be part of a supportive and energetic team this summer, we’d love to hear from you!

To apply, please send your CV and a covering letter to reception@pleasurewoodhills.com.
 

Closing date for applications: 6th June 2025.

An exciting opportunity has come available at Pleasurewood Hills to join the team and lead our engineer and maintenance team, as we look for our future Technical Manager.

Job Purpose

As Technical Manager, you will be responsible for all aspects of park maintenance, including rides and attractions, buildings, facilities and infrastructure throughout their lifecycle, you will take the lead for the department to deliver the best engineering service possible by setting the highest standards and underpinning them with the skills and competence to maximise ride capacity, reduce downtime and improve reliability. 

Being a strong and dynamic leader, you will deliver sustained improvements across the Maintenance and Grounds Keeping Teams whilst meeting legislative compliance.

Duties

Finance and Strategy

• Working with Finance Manager to ensure budgets are not exceeded for departments listed above.
• Provide end to end auditability for all assets, equipment, tools and materials used within the team
• Procure best value on all goods and services provided to the business and conduct periodic supplier reviews 
• Produce a five-year rolling planned and preventative maintenance schedule for upgrades to assets to maintain compliance and improve asset performance

Human Resources

• Recruit, manage and motivate the Maintenance Team to consistently deliver excellent customer service to both internal and external customers
• Develop work plans, objectives, and goals for staff within your areas of responsibility, and provide regular feedback to the team.
• Coordinate/deliver regular training to the team to ensure all standards of safety and guest experience are being achieved 
• Ensure the culture of our attraction through recognizing, rewarding and encouraging team members as well as delivering memorable moments to the team.
• Ensure sufficient resource is available on a daily basis to maintain optimum asset performance.
• Produce, implement and review competency standards across the team.
• Monitor the performance of the team, and where necessary use the HR performance management tools available.
• Work with the Operations Teams to ensure processes and procedures are aligned, briefed and trained jointly.
• Ensure all essential training for the team is carried out across the department and reviewed on a regular basis to ensure compliance.
• Build and create an environment that supports high performance of individuals allowing them to excel and develop in their duties.

Health and Safety 

• Manage the overall Health and Safety of the department as required to assess, document and implement continued improvements with support and guidance from the Group Health and Safety Team.
• Ensure all procedures are sufficiently documented and trained out, including any inter-department procedures.
• Continually review legal requirements, industry requirements, best practice to implement where applicable to ensure compliance across all ride related assets.
• Take full responsibility for the maintenance systems and processes, supplementing these where required.
• Set standards for all checks and inspections required on assets.
• Ensure annual inspection program is managed within the needs of the business to allow full capacity of rides to be available when required.
• Produce detailed risk managements, continually carrying out reviews and implementing safe systems of work.
• Periodically assess processes to identify, justify and implement improvements within the team.
• Review maintenance plan and systems of work to ensure compliance with manufacturers recommendations, legal requirements as well as introducing changes that will improve and prolong asset life.
• To oversee any ride project to ensure compliance with industry and legal requirements.
• Ensure all Notification of Changes are documented and submitted to our inspection body.
• Monitor and analyse trends in breakdowns to identify, justify and implement improvements required.

Customer and Stakeholder Satisfaction

• Building effective relationships with stakeholders both internal and external. 
• Keeping abreast of developments in the industry, both internal and external, such as changes in legislation
• Understanding local community issues and building relationships with local government and external partners
• Schedule appointments and meetings as necessary

Please note the above list is not exhaustive and should be used as a guide only.

General

• At all times working safely, ensuring your own safety and that of others in the company.
• At all times working within the company’s procedures and protocols.
• Adhere to all health and safety policies.
• Prioritise Jobs list with health and safety implications in mind. 
• Undertaking other duties as reasonably requested by the management.
• Must always wear company uniform and ensure it is clean and presented to a high standard.

Skills & Personal Qualities

• Relevant degree or qualification in Technical Services this could include Degree/HND or equivalent in Electrical or Mechanical engineering.
• Previous experience of working within a theme park, attractions or entertainment venues would be advantageous
• Proven ability to influence and drive safety culture across a team.
• Effective communicator
• Excellent organisational skills 
• Proven track record of leading a with a diverse skillset 
• Detail conscious with good proof-reading skills
• Working knowledge of MS Office 
• Ability to cope in a busy and challenging environment
• Innovative thinker

• Commercially astute 

   

  The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the business.

   

To apply, please send a covering letter with your CV to reception@pleasurewoodhills.com.

Closing date for applications is 7th February 2025.