For health and safety reasons admission to rides is based on height and any restrictions in place will be indicated at the ride entrance. Any saftey restrictions are included within the descriptions of the rides. Young children may need to be accompanied by an adult on some rides.

At Pleasurewood Hills the safety and welfare of our guests is of primary importance to us. From time to time it may be necessary to close rides or attractions due to lightening, rain, high winds or other adverse weather conditions. We regret that no refunds can be offered for any temporary or permanent closures during your visit.

Guests can access lockers located at the park entrance to store bags and personal belongings that may not be permitted on some rides. Any valuables left unattended are done so at the owner's risk. Locker keys are available from reception at a cost of £2 a day. We also have Kiddy Karts for hire at a cost of £5 per day; these are available from the Emporium gift shop from 10.30am.

We are happy to accept all major credit and debit cards at the park admissions, Main Street shop, Emporium gift shop, Flying Fish and the Merry Mariner diner. Cash back facility is only available at admissions when purchasing your entry tickets or Main Street shop when purchasing gifts. We regret that cheques and American Express are no longer accepted at Pleasurewood Hills. Cash machines available in our Main Street shop.

If you exit the park and wish to gain entry later the same day, please ensure you get your hand stamped on your way out. Please make sure that you do not remove your wristband on the day of your visit - if you wish to leave the Park it will need to be shown on re-entry.

We welcome visits from disabled guests and we will endeavour to do all we can to make your visit a safe and enjoyable one. Certain rides in the park are quite demanding physically and we therefore reserve the right to refuse admission to these rides where we believe there may be a danger to one or more individuals, for whatever reason. Refusal to allow admission does not constitute discrimination when based on Health & Safety guidelines and we trust that you will understand these decisions in the interests of guest safety. Disabled toilets available.

Pleasurewood Hills does not operate an in-park pager system so please ensure your group has a specific meeting place agreed in advance. If a child becomes separated from your group, please contact a member of staff for assistance.

Our baby changing and feeding facilities are located in the centre of the park at the parrot show building.

If you have any further enquiries regarding the services provided, please contact us on 01502 586000 or email us info@pleasurewoodhills.com